Running into problems when using the world’s most popular cryptocurrency exchange is frustrating, but it doesn’t have to be. This post will cover everything you need to know about Coinbase customer service and outline each contact method in detail.
Are you a loyal Coinbase user that has run into a problem?
Do you have a question that needs an answer before you open an account?
Are you simply tired of trying to figure out how to get in touch with the cryptocurrency giant?
We’ve been there too, and understand that contacting Coinbase is not always easy. That’s why we’ve created this comprehensive guide.
How To Contact Coinbase Customer Service
If you run into a problem that needs professional help to solve, what’s the easiest and fastest way to contact Coinbase customer service?
Well, that’s a tough answer, and depends on what your problem is.
Support staff sort each problem into a certain category for security and efficiency purposes, so there’s no one-size-fits-all solution. However, there are different outlets I can recommend to you, with tips for getting the best help for each.
But before reaching out to contact Coinbase, ask yourself what your issue relates to, and the amount of time in which you’d like it resolved.
Is it a time-sensitive security matter that puts your funds at risk? Or is it a general question that doesn’t require with a timeline?
The answer to this question will determine which contact method is best for you.
Customers can get help solving issues with the exchange and their accounts by…
- Searching the Knowledge Base
- Opening a Live Chat session
- Calling a phone number
- Submitting a ticket via email
- Reaching out on social media
It’s pretty obvious that Coinbase makes it easy for users to get help when they run into an issue. After all, they’ve publicly claimed that improving customer service is one of their top priorities as the company continues to grow.
On the contrary, this does not mean that you should take your frustrations out on the people on the other end trying to help you. It’s easy to do, but definitely not the right thing to do.
Here’s a few things to keep in mind when reaching out with a problem:
That said, let’s take a look at each contact method in greater detail.
Coinbase Support Knowledge Base
The first step to solving your problem is to check out the Coinbase Support knowledge base. It’s packed with tons of different problems and solutions, and most issues aren’t so unique that they can’t be found here.
This helpful resource neatly sorts issues into categories that are easy to understand. The solutions are straight forward and many include step-by-step tutorials about how to complete each task.
The feature I love the most about this support section is the search function at the top of the page. Type in an issue you’re having, and you’ll be instantly greeted with similar issues from other users.
If this doesn’t answer your question thoroughly, you’ll have to take things a step further and contact support.
- Questions and concerns you may have before opening an account.
- Typical issues that may arise when using Coinbase on a daily basis.
The Coinbase Live Chat is a great resource for all types of questions. I usually use this resource to get answers to basic questions that didn’t specifically involve my account.
As an example, I asked it “what is a vault”, and as you can see, it diligently responded with information related to Coinbase vaults. In addition, the Live Chat also includes links to similar questions that might further address a user’s query.
When using Coinbase Live Chat, it seems like you’re talking to a real person. In reality, you’re not. The chat function is really built on Ada, a bot management platform that uses artificial intelligence to automate support channels such as live chat.
This becomes fairly obvious once you press the bot for some answers. If you ask it something that strays from broad information, it’ll let you know. When I asked why my account was locked, it responded with…
I apologize if my answers are not satisfactory. You could try re-phrasing your question or asking a more general question.
Even with the limited functionality, this can be a reliable resource for issues that aren’t time-sensitive. I’ve never personally seen a chat like this before, which to me is pretty dang cool. Give it a try and let me know what you think.
- Questions and concerns you may have before opening an account.
- Typical issues related to trading or accounts.
Coinbase Phone Number
The Coinbase phone number was rolled out as part of the company’s 2017 third quarter promise to “focus on the fundamentals“. In other words, the company wanted to provide even more help to customers and made it even easier than before.
Customers can call the number 24 hours per day, Monday through Friday (Pacific Time). They can ask all sorts of questions that cover a broad variety of topics. However, keep in mind the agents on the other end of the Coinbase support number can’t get too detailed with their help.
Things this number cannot help you with include things having to do with account history, such as purchases and sales, or deposits and withdrawals. Those issues will have to be solved by opening a support ticket.
+1 (888) 908–7930
Available: Monday – Friday, 8 A.M. to 5 P.M. Pacific Time
- Time-critical issues related to security (Fraud, hacks, etc..)
- Verifications (Identifications)
- Limit increases.
- Other general account issues that don’t require specific information.
Coinbase email support is the catch-all for account issues that are both critical and non-critical. This method of contact allows users to get help with anything they may need, especially the more specific issues that phone and live chat reps couldn’t help with.
Opening a support request is done through the same page as the Live Chat. Navigating to that page allows customers to first problem solve with the chat bot, then open an email ticket if that doesn’t help.
When opening a ticket, help their support team out by submitting the request with the email you signed up for your account with, make sure to select the most relevant category to your issue, and give as much detail as you possibly can when explaining what you need help with.
How To Open A Coinbase Email Support Ticket
To open a request, navigate to the “2” directly below the chat bot screen, and click on “Contact our team”.
Once the text above is clicked, the email support form will appear. Take the time to properly fill out all fields, check the CAPTCHA box, then submit the request.
- Detailed issues such as: deposits, withdrawals, purchases, sales, and account history.
Update: Coinbase customer service reps are currently under heavy load and are working through a sea of tickets. Unless your issue is critical and time-sensitive, we suggest not contacting them via email.
If you are experiencing an urgent request and are greeted with this notification, just click the text below the warning box that says “I have one of the above priority issues and have searched the Support Center for a solution” and the form will appear.
If you tried all the methods we’ve already outlined and still can’t get an answer, it’s time to take to the public sphere: social media.
Coinbase likes their image as trusted and reliable, so they do a great job of publicly addressing customer issues and complaints. They use a variety of social media platforms, but the main touchpoint is Twitter.
As you can see, the company is very active. This is one of their main sources of providing updates to customers and gathering feedback.
Tweeting at Coinbase usually results in a response. And if it doesn’t, just keep tweeting at them until it does.
- Last resort issues when you’re having a hard time getting a response on the other methods.
- Issues you’d like other users to be aware of. Ex: bad customer service rep? Make it public.
As you can clearly see, Coinbase is keeping their promise to put customer service first. If you have an issue with your account, there are plenty of ways to get help.
What are the most successful ways to contact Coinbase customer service? Let us know by dropping a comment below!